Privacy policy

Last updated: May 2026

Sloane & Pearl operates this store and website at sloaneandpearl.com, including all related content, features, tools, products, and services, to provide you with a curated fashion shopping experience (the "Services"). Sloane & Pearl is powered by Shopify, which enables us to offer the Services to you. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, create an account, make a purchase, or otherwise interact with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any part of the Services, you acknowledge that you have read and understood how Sloane & Pearl handles your information as described below.

1. Personal Information We Collect

When we refer to "personal information," we mean information that identifies you or can reasonably be linked to you. Information that has been fully anonymised or de-identified is not personal information. Depending on how you interact with the Services, we may collect the following categories:

• Contact details — your name, billing address, shipping address, and similar identifying details.
• Financial information — payment card type, transaction details, and payment confirmation. Full card numbers are processed directly by our payment provider and are never stored on our servers.
• Account information — username, encrypted password, security questions, and saved preferences or settings.
• Transaction information — items you view, add to your cart or wishlist, purchase, return, or exchange, and your order history.
• Communications — the content of messages you send us, for example through a customer support inquiry submitted via our contact page.
• Device and technical information — IP address, browser type, operating system, device identifiers, and network information collected automatically when you visit our website.
• Usage information — pages visited, links clicked, time spent on pages, referral URLs, and other interactions with the Services.
• Marketing preferences — your choices about whether to receive promotional communications from us.

2. How We Collect Your Information

Sloane & Pearl collects personal information from the following sources:

• Directly from you — when you create an account, place an order, submit a return or exchange request, sign up for our newsletter, or reach out to us via our contact page.
• Automatically through the Services — via cookies, pixel tags, and similar tracking technologies when you browse our website. See the Cookies section below for details.
• From service providers — when third-party processors (such as Shopify, our payment provider, or shipping carriers) share data with us in connection with fulfilling your order or providing the Services.
• From advertising and analytics partners — such as Meta (Facebook/Instagram) and Google, which may provide us with aggregated or event-level data about interactions with our ads.

3. How We Use Your Personal Information

We use the personal information we collect for the following purposes:

• Fulfilling your orders — processing payments, arranging delivery to your US address, sending order confirmations and shipping notifications, and facilitating returns or exchanges.
• Managing your account — creating and maintaining your Sloane & Pearl account, remembering your preferences, and enabling features such as wishlists and saved addresses.
• Customer support — responding to your questions, complaints, or requests submitted through our contact page.
• Marketing and personalisation — sending you promotional emails or other communications about new arrivals, offers, and events (where you have opted in or where permitted by law); showing you relevant advertisements on third-party platforms; and recommending products based on your browsing and purchase history.
• Analytics and improvement — understanding how customers use our website so we can improve performance, design, and product selection.
• Security and fraud prevention — verifying your identity, protecting your account, detecting fraudulent or unauthorised activity, and keeping our platform secure.
• Legal compliance — meeting our obligations under applicable law, responding to lawful requests from courts or government agencies, and enforcing our Terms of Service.

4. How We Share Your Personal Information

Sloane & Pearl does not sell your personal information to third parties. We may share your information with the following categories of recipients only for legitimate, specified purposes:

• Shopify Inc. — our e-commerce platform provider, which hosts our store, processes checkout, and stores order data on our behalf. Shopify's data practices are governed by its own privacy policy.
• Payment processors — authorised payment providers who securely handle card authorisation and transaction processing. They receive only the payment data necessary to complete your transaction.
• Shipping carriers — carriers and fulfilment partners who require your name and delivery address to ship your order to your US address and provide tracking updates.
• Email marketing providers — platforms we use to send order confirmations, shipping updates, and promotional communications. These providers act solely on our instructions.
• Advertising and analytics partners — Meta and Google, which receive event data (such as page views or purchase events) via tracking pixels to help us measure ad performance and serve relevant advertising. These partners have their own privacy policies that govern their use of that data.
• Corporate affiliates — other entities within our corporate group, to the extent necessary to operate the Services.
• Legal and safety purposes — courts, regulators, law enforcement, or other authorities when we are required by law, or when disclosure is necessary to protect the rights, safety, or property of Sloane & Pearl, our customers, or the public.
• Business transfers — in the event of a merger, acquisition, reorganisation, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you of any material change in ownership or use of your personal information.
• With your consent — in any other circumstances where you have directed or consented to the disclosure, such as through social media login integrations.

5. Cookies and Tracking Technologies

Sloane & Pearl and our service providers use cookies, pixel tags, and similar technologies to operate and improve our website, understand how visitors use it, and deliver relevant advertising.

• Essential cookies — required for the website and shopping cart to function. Disabling these may prevent you from completing a purchase.
• Preference cookies — remember your settings and selections to personalise your experience across visits.
• Analytics cookies — collect aggregated information about site traffic and usage patterns. We use tools such as Google Analytics for this purpose.
• Advertising and retargeting cookies — placed by partners such as Meta and Google to record which pages you visited and to help show you relevant ads on other platforms.

Most browsers allow you to control or delete cookies through your browser settings. You may also opt out of interest-based advertising by visiting the Digital Advertising Alliance opt-out page at optout.aboutads.info or the Network Advertising Initiative at optout.networkadvertising.org. Please note that opting out of advertising cookies does not mean you will stop seeing ads — it means those ads will be less tailored to your interests.

6. Data Retention

We retain your personal information for as long as is necessary to provide the Services, fulfil the purposes described in this Privacy Policy, and comply with our legal obligations. For example, transaction records may be kept for several years to satisfy tax and accounting requirements. When personal information is no longer needed, we securely delete or anonymise it.

7. Your Privacy Rights

Depending on where you reside, you may have certain rights regarding your personal information. Sloane & Pearl respects and honours these rights for all of our customers, including rights available under US state privacy laws such as the California Consumer Privacy Act (CCPA) and applicable data protection regulations.

• Right to know / access — you may request a copy of the personal information we hold about you and information about how we use and share it.
• Right to correction — you may ask us to correct inaccurate or incomplete personal information.
• Right to deletion — you may request that we delete your personal information, subject to certain legal exceptions (for example, where we are required to retain records by law).
• Right to opt out of targeted advertising — you may direct us not to share your personal information for the purpose of serving you targeted advertisements based on your activity across different websites and services.
• Right to non-discrimination — we will not discriminate against you for exercising any of your privacy rights.

To submit a privacy request or exercise any of the rights listed above, please reach out to us via our contact page. We will acknowledge your request promptly and respond within the timeframe required by applicable law. We may need to verify your identity before processing certain requests.

If you are a California resident, you may also designate an authorised agent to submit a request on your behalf by contacting us via our contact page and providing appropriate written authorisation.

8. Marketing Communications

If you have opted in to receive marketing emails from Sloane & Pearl, you can unsubscribe at any time by clicking the "Unsubscribe" link in any marketing email we send you. Even after you opt out of marketing communications, we may still send you transactional messages related to your orders, account, or legal matters.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorised access, loss, misuse, or disclosure. Our website uses SSL/TLS encryption to protect data transmitted between your browser and our servers. Payment transactions are handled by PCI-DSS compliant payment processors. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

You are responsible for keeping your account credentials confidential. We strongly recommend that you use a unique, strong password for your Sloane & Pearl account and do not share your login details with anyone.

10. Children's Privacy

The Services are not directed at children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete it promptly. If you believe we may have collected information from a child, please notify us via our contact page.

11. Third-Party Links

Our website may contain links to third-party websites, social media platforms, or other services not operated by Sloane & Pearl. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party services you visit, as we have no control over their data practices.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the Services we offer. When we make material changes, we will update the "Last updated" date at the top of this policy and, where appropriate, provide a more prominent notice (such as a banner on our website or an email notification to registered account holders). We encourage you to review this page periodically to stay informed about how Sloane & Pearl protects your information. Your continued use of the Services after any update constitutes your acknowledgement of the revised policy.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way Sloane & Pearl handles your personal information, please reach out to us via our contact page. We are committed to working with you to resolve any concerns promptly and transparently.