Need a hand? We're here to help. Whether it's a question about sizing, an existing order, a return, or just some styling advice — our team is happy to assist.

Contact us

Your request concerns

Email us

The quickest way to reach us is by email at team@sloaneandpearl.com. We aim to reply within 24 to 48 hours.

If your message is about an existing order, please include your order number so we can help you faster.

Customer Service Hours

Monday to Friday: 9 AM to 6 PM ET
Saturday to Sunday: 12 PM to 5 PM ET

Before You Reach Out

You may find a quick answer on our Track My Order page, or in the FAQ section on our homepage, where we cover shipping, returns, sizing, and payment.

Need Help?

Frequently Asked Questions

Do you offer free shipping?

Yes! We offer free delivery nationwide on every order. No minimums, no hidden costs at checkout.

What if my item doesn't fit?

You have 30 days to return or exchange it. Items should be unworn, unwashed, and in their original packaging. Contact us via our contact page with your order number and we'll walk you through it.

How can I track my order?

Once your order ships, you will receive a tracking number and tracking link by email, so you can follow your parcel every step of the way.

How do I choose the right size?

Each product page has a size guide to help you pick. If you're still unsure, get in touch via our contact page and our team will help you find the right fit.

Which payment methods do you accept?

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and Shop Pay. All major credit and debit cards are welcome.

Is my payment secure?

Yes. All payments are processed through secure, encrypted platforms, so your details are fully protected.

How long does shipping take?

Orders are processed quickly and ship across the United States. As soon as your order is on its way, you will receive a tracking link by email so you can follow it every step of the way. Orders usually arrive within 7-12 working days.

How can I contact customer service?

Reach out via our contact page with any product, order, or general questions. Business hours: Monday to Friday, 9 AM to 6 PM ET, and Saturday to Sunday, 12 PM to 5 PM ET.

Free Delivery Nationwide

On every order, anywhere in the USA. No minimum spend.

Easy Returns

You have 30 days to change your mind.

Secure Payment

100% secure, encrypted checkout.

Need Help?

Find answers to all your questions in our FAQ.